Hiring: Chat Support Agent
Location: Gulberg, Lahore (On-site)
Working Days: Monday to Friday
Timing: 2:00 PM – 11:00 PM UK Time
DSD Recruitment is hiring a Chat Support Agent for a client in the IT hardware industry. We are looking for a candidate with hands-on experience in e-commerce customer support and a strong understanding of IT hardware products.
Key Responsibilities
- Manage customer inquiries through live chat and other online support channels.
- Assist customers with IT hardware product information, pricing, availability, and order status.
- Handle customer concerns professionally and provide timely solutions.
- Coordinate with internal teams regarding orders, deliveries, and product-related issues.
- Maintain accurate records of customer interactions and follow up when required.
- Ensure a positive customer experience and high customer satisfaction.
Requirements
- Previous experience in e-commerce customer support within an IT hardware company is mandatory.
- Hands-on experience managing live chat support is required.
- Good knowledge of IT hardware products and e-commerce operations.
- Excellent written English communication and typing skills.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work on-site in Gulberg, Lahore, during the specified UK-time shift.